Health Guarantee

Overview

Our knowledgeable staff has years of experience in the puppy shipping industry and will ensure that your shipping experience is as pleasant as possible. Most major airlines ship our puppies; they all have pressurized cabins with climate control systems, and the puppies are flown in a special compartment for pets. From start to finish, we strive to provide you with exceptional customer service. We thoroughly explain every detail, including full flight and tracking information, so you can stay connected to your puppy(ies) throughout the process.

How do we ship our puppies?

Our veterinarian performs a comprehensive health examination on your puppy, which includes a fecal test to determine whether the dog is free of worms or parasites. (We only ship our puppies on airlines that have a Pet Safety Program in place.)

s soon as we receive the reservation deposit, we will book a delivery appointment (flight) and send you an email itinerary with all of the times, flights, schedules, tracking AWB, and pick up details.

The delivery agency will pick up your puppy from our breeding facility and prepare him for delivery before transporting him to the airport on the day of his journey. Once all of the paperwork is completed and your puppy is checked in at the airport, the delivery agency will send you an email and a phone call with complete flight information. Throughout the flight, we will keep you updated step by step on the flight’s progress until your puppy arrives safely at your door.

You can also use the tracking number we will send you after flight confirmation to track the progress of your puppy’s flight from the delivery agency’s website.

Our puppies normally ship out early in the morning and they are delivered later on that same day or the next day in the morning if we put him on a late flight.

Note: If you purchase your puppy from our website, the first thing you should do is take him to a licensed vet within the first 7 days to ensure he is in good health; otherwise, our refund policy will not apply.

How long will it be until I get my puppy?

We normally deliver within 6-8 hours the same day or the next day if the puppy is at least 8 weeks old and has the necessary medical documents. Please keep in mind that we need at least 2 hours to purchase the airline ticket. That is the only way to get cheap air fares, so please be patient, and we will do our best to get your puppy to you as soon as possible.

In the summer time since there is a heat embargo for dogs, the only way to deliver your puppy is to fly with them in the plane and personally deliver the dog to your closest airport. One of our staff members will take your puppy on the plane in a soft crate which fits right under the seat.

More Details

Your puppy will arrive in a brand new airline approved kennel with absorbent bedding and a food & water dish. All puppies are flown in the pet conducive part of the aircraft which is a safe temperature controlled environment.

Note: Any kenneling fees owed because of flight cancellations will be the responsibility of the individual who receives the puppy. Every puppy shipped through Royal Gentle Giants MD will be handled with the utmost professional precision by one of our shipping experts.